What is The Bike Truck?
The Bike Truck is a retail storefront bike shop in Cobble Hill, Brooklyn. (We are no longer a truck, but we used to be!) We sell new and vintage bicycles that are affordable, practical, and reliable.
Our brand new bike line features single speeds and 3 speeds that we have designed and tested ourselves. These light weight steel bikes are versatile enough to be built for daily commuters, casual weekend cruisers, or even professional bike messengers.
We bring unused and under-appreciated vintage cycles from rural areas to the city, where they are given a second life. We rebuild and refurbish vintage bikes because they are a great value, recycled, and because it's kind of cool to be riding a bike that's older than you are.
Do you take returns or exchanges?
Yep, we want to know if you're unhappy with your bike for any reason.
If you buy a bike from us, you can try it out for up to 30 days. If you don't like it, you can bring it back and exchange for a different bike for no fee.
We accept returns within 14 days for cash (85%) or store credit (100%).
Do you take trade-ins?
Yes, you can trade your old bike plus cash for any of our new or used bikes for sale. If you bring your bike in, we will let you know how much store credit it will earn. Usually we give between $20 and $100. If you email us pictures we can give you an estimate.
What is your warranty policy?
Within 90 days of purchase all defects and minor adjustments are covered under warranty. Just bring your bike in to the shop and we'll take care of you!
Crash damage, bent rims, externally caused flat tires, and bikes with the brakes removed are not covered.
If you're unsatisfied with a Bike Truck purchase for any reason please email the shop owner directly at firstname.lastname@example.org.
What do you do to make sure that you don't buy/sell stolen bikes?
We don't buy any bikes from individuals or dealers in New York City because they are much more likely to be stolen. (Also, we believe that by bringing bikes into the city, we are increasing the supply and therefore helping keep prices down.)
We try to buy as much as we can from non-profit groups who take bikes as donations. We also buy from hobbyists in rural PA, NJ and CT who pick bikes at garage sales. The bikes usually have clearly not been ridden in many years -- they are covered in debris with dry rotted tires and rock hard brake pads. The frames are generally in excellent condition and do not have marks from being locked outside. If we came across a dealer who had mostly bikes with new tires and marked up frames we would report him to the police.
We consider our other two sources of bikes to also have extremely low likelihood of producing stolen bikes.
1.) Donations: Nobody is going to steal a bike just so they can donate it.
2.) Trade-Ins: People who steal bikes want to get cash for them, not add even more cash to get a different bike. We take trade-ins, and buy bikes from bike shops in the suburbs who take trade-ins.