What is The Bike Truck?
The Bike Truck is a full-service, retail storefront bike shop in Cobble Hill, Brooklyn. ( We are no longer a truck -- but we used to be! ) We started as a vintage-only shop and have always focused on selling bicycles that are affordable, practical, and reliable. We are here to make your commute better and your weekends more fun!
In recent years have become better known for The Bike Truck brand of new bicycles that we design in house. These lighter weight steel bikes are versatile enough to be built for daily commuters, casual weekend cruisers, or even professional bike messengers. We are the only bike shop in Brooklyn to design and sell its own line. Unlike big bike brands, we have a direct relationship with our customers to receive feedback.
Do you take returns or exchanges?
Yep, we want to know if you're unhappy with your bike for any reason.
If you buy a bike from us, you can try it out for two weeks. If you don't like it, you can bring it back and exchange for a different bike. We don't charge a fee for exchanges unless the original bike has damage.
We accept returns within 14 days for cash (15% restocking fee) or store credit (no fee as long as the bike is not damaged).
Do you take trade-ins?
Unfortunately, we are moving away from selling used bikes and are no longer taking in any trade ins.
What is your warranty policy?
Within 90 days of purchase all defects and minor adjustments are covered under warranty. Just bring your bike in to the shop and we'll take care of you! This is true for used bikes as well, if there was a faulty part that we should have replaced before selling, we will replace it free of charge.
Crash damage, bent rims, externally caused flat tires, and bikes with the brakes removed are not covered. In general, if the problem has an outside cause, it will not be covered. If it's an underlying problem that was there when we sold the bike, we'll cover it.
If you're unsatisfied with a Bike Truck purchase for any reason please email the shop owner directly at firstname.lastname@example.org.