What is your warranty policy?

All bikes are 100% guaranteed to be free of manufacturer defects and build / assembly errors.

All frames and forks are warrantied for 5 years. This excludes crash damage, and leaving the bike exposed to rain or snow for long periods of time.

All wear and tear components are guaranteed for 100 days to be free of defects

Normal wear of brake pads, chain, tires are not covered under warranty.

Flat tires are only covered under warranty if cause by an internal problem (deformed rim, broken rim tape, faulty installation of tire, tube or rim tape). Flat tires are usually caused by sharp objects puncturing the tire; punctures are not covered under warranty.

What is your return policy?

I want 100% of the people riding my bikes to be happy with the bike that they are riding. If you are at all unhappy with your bike please contact me directly at jake@thebiketruck.com.