TBT bikes are guaranteed to be free of manufacturing defects and assembly errors.
All problems caused by underlying build/assembly issues are covered under warranty for one year. Please contact me directly if you are having any issues with your bike at all.
Normal wear is not covered under warranty (i.e. chain stretch, tire wear, brake pad wear). Bikes require maintenance and after putting on hundreds of miles you will need to replace consumables like brake pads, chain, tires, freewheel. Cleaning your bike regularly will make your brake pads and drivetrain last much longer.
Flat tires are most often caused by external factors (glass through the tire, pothole, etc) and are usually not covered by warranty. If you get a flat fix and find an internal cause (improper rim tape installation, etc) please send me a picture and I will refund you the cost of the repairs.
Rust and weather damage are not covered under warranty. It's a good idea to store your bike indoors and wipe it down after riding in the rain. Our raw frames will rust faster than our painted frames, as the clear coat is not as thick as the paint itself. If you need to lock up outdoors 8+ hours per day we recommend a frame with paint (not raw).